Address
OES House, Unit 23
Mylord Crescent
Camperdown Industrial Estate
Killingworth
Newcastle upon Tyne
NE12 5RF
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MEMBERSHIP TERMS AND CONDITIONS
These terms and conditions are entered into by and between Primal Fitness (hereinafter “PF”) and you (hereinafter “the Member”).
SERVICES
Membership entitles the Member to access Primal Fitness facilities, coaching services, and equipment as included within their membership type.
MEMBERSHIP
Membership is personal to the Member and may not be transferred or shared.
AGE LIMIT
Members must be 18 years or older.
Members aged 16–17 may train with written parental consent.
Anyone under 16 must be supervised at all times.
HEALTH
The Member confirms they are medically fit to participate in exercise.
If the Member has any concerns regarding their health, they must seek advice from a qualified medical professional before participating.
Primal Fitness does not conduct medical assessments and is not responsible for determining a Member’s fitness to train.
Any assessments carried out (e.g. body composition scans) are for progress tracking purposes only and are not medical or diagnostic tools.
LIABILITY
Members are responsible for any damage caused to equipment or facilities through misuse or negligence.
The Member agrees to cover the cost of any such damage.
WAIVER OF LIABILITY
All training and use of facilities is undertaken at the Member’s own risk.
Primal Fitness is not liable for:
- Injury sustained during training
- Loss or damage to personal property
- Any incidents arising from use of equipment or facilities
Members must ensure they understand how to use equipment safely and follow coach guidance at all times.
PERSONAL BELONGINGS
Storage is limited. Members are advised not to bring valuables into the facility.
Any items left on the premises may be removed or disposed of if unclaimed.
LOST PROPERTY OR THEFT
Primal Fitness does not accept responsibility for lost or stolen items.
Unclaimed items will be held for up to 7 days before being disposed of.
CODE OF CONDUCT
Members must respect staff, other members, and the facility at all times.
Primal Fitness operates a zero-tolerance policy towards:
- Abuse or intimidation
- Disruptive behaviour
- Unsafe use of equipment
SUSPENSION / TERMINATION
Primal Fitness reserves the right to suspend or terminate membership without refund if the Member breaches the code of conduct.
ACCESS & SESSION STRUCTURE
Access to the facility is via booked sessions only.
Session availability, class times, and coaches are subject to change.
Primal Fitness is typically open:
- Monday–Friday: 6:00am – 8:30pm
- Saturday: 7:00am – 12:00pm
Opening hours may vary.
BOOKINGS & ATTENDANCE
Members must:
- Book sessions in advance
- Cancel within the stated cancellation window
Late cancellations or no-shows may result in session loss or restricted booking access.
Memberships are not based on attendance, and unused sessions are not refundable.
PAYMENT
The Member is responsible for all membership payments.
- Payments are collected via direct debit on either the 1st or 15th of each month
- The first payment (or pro-rata amount) is taken upon joining
Membership continues regardless of usage.
If a payment fails:
- Access may be suspended
- The membership remains active and payable
If payment is not made within 30 days:
- The full outstanding balance may become due
- The account may be referred to a debt collection agency
The Member authorises automatic payment from their account.
CANCELLATION POLICY
Cancellation requires a minimum of 60 days’ written notice via email to:
The notice period begins from the date the email is received.
Membership payments will continue during the notice period.
RENEWAL
Membership automatically renews each month unless cancelled in line with the notice period.
EXCEPTIONAL CANCELLATION
Early cancellation may be considered in exceptional circumstances:
- Medical condition preventing exercise (with medical evidence)
- Relocation outside a reasonable travel distance (evidence required)
All requests are reviewed on a case-by-case basis.
FREEZE POLICY
Memberships may be paused with a minimum of 1 month’s notice.
- Maximum freeze period: 2 months
- Frozen time is added to the end of the membership
PRICE CHANGES
Membership prices may be reviewed periodically.
Any changes will be communicated with at least 30 days’ notice.
REFUNDS
Membership fees are non-refundable.
Unused sessions, missed sessions, or early cancellations do not qualify for refunds.
PHOTO & MEDIA CONSENT
Primal Fitness may capture photos and videos within the facility for promotional purposes.
By attending sessions, Members consent to the use of their image in:
- Social media
- Marketing materials
- Website content
If a Member wishes to opt out, they must notify a member of staff.
GENERAL
Primal Fitness reserves the right to update these terms and conditions at any time.
Members will be notified of any significant changes.