Who we are
Primal Fitness is the trading name of Primal Fitness (NE) LTD. We take your privacy seriously and as such have laid out the following privacy notice in line with the General Data Protection Regulation 2018.
By using our facility and any of our services you agree to be bound by the policies set out in this privacy notice. We are fully committed to protecting the privacy and safeguarding the use of your personal information and we will look to keep this privacy notice updated, therefore check back here regularly to review any amendments.
Any questions relating to our privacy policy or this notice should be directed in writing to us, you can find our contact details on our contact page at
https://primalfitnessuk.com/contact/
or you can contact us via email at chris@primalfitnessuk.com
What data we collect and how we use it
We collect and process your personal information (such as name, date of birth, contact information, bank account and payment information and information relating to health conditions and usage) directly or via our specially selected partners, in order to administer your accounts and subscriptions with us – to process orders, payments or applications submitted by you.
We also use it to carry out our obligations in relation to any agreement or contract you have with us including any subscription to our service, or to verify your identity, or anticipate and resolve problems with any services supplied to you.
We will not share your data with any third party other than those utilised to service our business or if legally obligated to do so. External partners (processors) may be utilised to perform tasks including but not limited to: processing payments, making bookings, marketing, accounting and account management – we agree terms with all of our partners to ensure that they all comply with high levels of confidentiality and best practice in privacy and security standards in line with the General Data Protection Regulation 2018.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we utilise various physical, electronic and managerial procedures to safeguard and secure the information we collect.
Information about products and services and marketing
From time to time we may send you details of products and services that may be of interest to you via email. This is only if you opt to receive this information, via informed opt-in consent or via legitimate interest, whereby you could reasonably expect to hear from us following a recent enquiry, purchase, content download or referral from someone you know
Your rights and keeping our records up to date and accurate
You can opt out from any promotional, non-essential or marketing content at any time by clicking the unsubscribe link in an email or by contacting us directly.
You may also contact us directly to request information about what data of yours is recorded by us, how it is stored and what it is.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. You also have the right to lodge a complaint with a supervisory authority if you feel your privacy has been violated.
In general we retain and process personal data for a reasonable period following initial enquiry, purchase or the lapsing of an account with us. Certain records such as health screening forms may be retained for a longer period, in line with fulfilling contractual obligations of due care to our customers and visitors, in line with industry standards.
Third party sites, apps and services
We cannot be responsible for the privacy policies and practices of other websites, apps or services even if you access them using links from our sites, or during the delivery of our services. We recommend that you check the policy of each site you visit, any apps you use or any third party services that you may register with.
Social Media
We advise Members and visitors to not record or take photographs within the premises if there is the chance of including other individuals in the background. We do occasionally arrange filming or photographs for use on our Social Media or other communications. All due care will be taken to ensure that no one appears in filming or content created by us without expressing consent to be included. If you find you do appear in error, and would like an image or video to be removed from our Social Media channels or communication please contact us immediately.
Use of Cookies
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.
IP Addresses
IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the Web pages you request) can be sent to you.
Restricted Access
We may in the future need to restrict access to parts (or all) of our website and reserve full rights to do so. If, at any point, we provide you with a username and password for you to access restricted areas of our website, you must ensure that both your username and password are kept confidential.
Disclosing your information to others
Other than the disclosures referred to in this policy, we will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting and if you tell us that you wish this to happen.